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JOB SUMMARY:

The Delivery Manager is a disciplined agile delivery practitioner accountable for initiative-level outcomes. Reporting to the VP, Delivery Management (or Director, Delivery Operations), this role leads cross-functional delivery teams on Tier-2 programs or Tier-1 workstreams, owns Disciplined Agile Delivery processes for assigned teams, and contributes delivery patterns and coaching to the broader organization. You resolve ambiguity, drive trade-off decisions, and deliver measurable value through flow — not through process compliance.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

A disciplined agile delivery practitioner accountable to:

• LEAD cross-functional delivery teams on initiatives with meaningful business and technology impact – navigating complexity and resolving trade-offs independently.
• OWN Disciplined Agile Deliver processes and practices for assigned delivery teams; tailor approaches to fit the initiative context.
• CONTRIBUTE delivery patterns, lessons learned, and coaching to the Community of Practice (CoP), mentor Associate Delivery Managers.

Initiative Delivery- 60%

• Own end-to-end delivery of Tier- 2 programs or Tier-1 workstreams; align delivery outcomes to initiative OKRs and value realization.
• Establish and maintain integrated delivery plans using Discipline Agile methods; define milestones, dependencies, and decision points appropriate to initiative scale.
• Coordinate stakeholder interactions and ceremonies across business, technology, and operations (planning, reviews/demos, and retrospectives).
• Develop and maintain delivery dashboards and information radiators; track flow metrics (throughput, cycle time, lead time, WIP flow efficiency, predictability) and use them to drive decisions.
• Manage risks to value and quality; build contingency into plans; escalate with options, recommendations, and a clear point of view.
• Apply SDLC/PDLC controls and Change Management practices; ensure compliance with risk and security standards.

Stakeholder Communication- 15%

• Prepare and present delivery status to Director and VP-level audiences; translate delivery health into business-relevant insights.
• Draft escalation documents that frame situation, complication, options, and recommendations; surface trade-offs to secure timely decisions.
• Support senior delivery leaders in executive-level communication as needed; develop comfort and credibility at higher stakeholder altitudes.

Delivery Excellence & Community of Practive - 25%

• Identify and implement agile process improvements for stable delivery; drive continuous improvement with measurable outcomes rather than ceremony compliance.
• Apply lean thinking to remove waste and bottlenecks; facilitate continuous delivery over batch planning; coach teams toward smaller batch sizes and faster feedback loops.
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