One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.  

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:  

• Remote Work: We are a remote-first company and almost all positions receive the flexibility of working from home. 
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.   
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.  

JOB SUMMARY: 

The Dental Clinical Coordinator is responsible to enable successful case management of extended services files (peer reviews, in house reviews, fee audits, IMEs, and bill pays). The coordinators work closely with the clinical review team and will use previous dental knowledge and experience to assist the clinical reviewer to thoroughly audit files, deliver an excellent customer experience providing meaningful updates on file progress, and assist in communication of professionally rendered recommendations. 
 
ESSENTIAL DUTIES & RESPONSIBILITIES:  

• Obtain all necessary documentation from service providers to complete review.
• Effective communication skills and ability to update customers with clear, concise language.
• Manages queues and files with timely follow-ups and within standard operations procedures by file type.
• Uses dental knowledge to produce fee audits with high level information for customers with some supervision.
• Uses dental knowledge to coordinate high level summary of reviews to next level reviewer.
• Can answer high level questions from other departments about the Clinical Review process.
• Delivers exceptional customer service with every customer interaction.
• Attends department meetings and participates in training sessions.
• Performs all other duties and assignments as directed by management.
• Meets or exceeds required productivity standards and TAT’s.
• Explains clinical services to adjusters and completes all steps for successful completion of file.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS: 

• High school diploma or G.E.D. 
• 2-3 or more years of dental assistant experience – Certified Dental Assistant Preferred. 
• Ability to read x-rays with beginning/moderate proficiency.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES: 

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Experience with Microsoft Office.
• Accountable and takes ownership of errors and learning opportunities.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards. 
• Ability to work both independently and in a team environment. 
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together. 

 
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT: 

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. 
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. 
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet. 
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement. 
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload. 

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.  

DENTAL CLINICAL COORDINATOR I  

Entry level role. Basic skills with low to moderate level of proficiency. Generally, performs a high volume of basic clinical file coordination and handles inquiries about One Call’s Dental clinical services following standard scripts and procedures. Works under close supervision with occasional latitude for independent judgment. Follows standard operating procedures. Consults with supervisor/manager on non-complex issues to learn through experience. Typically has 2-3 years of dental experience and has the reasonable ability to read x-rays. Uses dental knowledge to coordinate files, obtain missing documents, and seek clarification from dental providers.