One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY:

This role is essential in driving recruitment strategies and building strong team dynamics within the organization. As a player/coach, the individual will actively contribute to recruiting efforts while providing leadership, guidance, and development to the recruitment team. The position emphasizes relationship management, strategic planning, and compliance with policies, all while championing the company’s values and fostering a collaborative, high-performing environment. The ideal candidate will blend hands-on involvement with team leadership to ensure success in meeting organizational objectives and growth demands.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Recruitment (60%)

• Review resumes and applications and conduct interviews for leadership positions.
• Interviews candidates at various stages of the hiring process (phone screening calls, video interviews and in-person meetings) and determine qualifications by analyzing responses, assessments, verifying references, and comparing qualifications to job requirements.
• Works closely with hiring managers in various departments to define recruitment needs through strategic intake calls, aligning with organizational plans and objectives.

Relationship Management (15%)

• Assist in developing and managing budgets for recruitment activities, including advertising, agency fees, and job fairs.
• Negotiate agreements and monitor expenditures for search firms and advertising contracts.
• Acts as an organizational ambassador while overseeing internal and external communication, making sure that our company maintains a positive reputation as an employer (example: Glassdoor/LinkedIn).
• Stays current with job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.

Know the Business (10%)

• Track and manage recruitment KPIs (time to hire, source of hire, time to fill, etc.).
• Identify opportunities to support corporate strategy by monitoring internal and external environments.
• Engage with other members of Talent Acquisition/People Team and assist with projects related to organizational objectives.
• Ensure recruitment activities comply with policies and local, state, and federal regulations, including EEO, Affirmative Action, and OFCCP.
• Improve organization efficiencies by recommending new policies and practices, monitoring job offers and compensation practices, understanding benefits and perks.

Care for Team: (15%)

• Ensure resource allocation aligns with company priorities and swiftly adjust with business demands.
• Conduct training sessions and audit recruiters to enhance the skills of the recruitment team.
• Oversee and lead a team focused on customer service and process-driven recruitment.
• Recruit and train staff to meet company growth demands, with focus on building a high performing, collaborative, cross-functionally matrixed team.
• Foster team accountability and ensure team readiness for optimal performance.
• Provide timely and actionable feedback regarding team performance, encouraging performance improvement and developing bench strength for effective succession planning.
• Demonstrate commitment to our core values of Think Big, Go Fast, Deliver Awe, and Win Together and championing and contributing to developing an inclusive working and learning environment.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree (B.A. or B.S.) or equivalent and relevant work experience in lieu of education.
• Minimum of 7 years experience in recruiting/staffing functions and at least 3 years of leadership experience.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Exceptional customer service.
• Critical thinking and problem-solving abilities.
• Effective communication skills, both verbal and written.
• Organizational, planning, and efficiency skills.
• Ability to work with minimal guidance.
• Proficient with MS Office (Word, Excel, Publisher, PowerPoint, Access, and Visio).
• Strong negotiating skills.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to work both independently and in a team environment.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.