One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.  

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:  

• Remote Work: We are a remote-first company and almost all positions receive the flexibility of working from home. 
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.   
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.  

JOB SUMMARY: 

The Network Operations Coordinator is responsible for completing assigned tasks to build and maintain the medical provider network (MPN) as part of the Harbor Health Systems Network Operations Team. 

ESSENTIAL DUTIES & RESPONSIBILITIES:  

• Maintains Medical Provider Networks, ensures network database integrity, and is responsible for cleaning and maintaining provider databases.
• Coordinates the integration and updates of vendor network files into unique MPNs that meet organizational participation criteria and client specifications.
• Maintains MPN-specific provider inclusion and exclusions to assure the network composition reflects company-specified guidelines and client requests.
• Audits assigned MPN data to assure accuracy.
• Performs provider data verifications, including telephonic contact with providers to validate required data elements.
• Responds to internal and external requests for reports and information promptly.
• Acts as an operational resource and as the point of contact for network partners.
• Requests, creates, and verifies reports that meet specifications and user-requested times. 

EDUCATIONAL AND EXPERIENCE REQUIREMENTS: 

• High School diploma.
• Minimum one (1) year of experience or equivalent college degree, in managing data, data entry, or general office/clerical functions. 

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES: 

• Strong competency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Demonstrated experience in building and maintaining spreadsheets.
• Strong attention to detail.
• Solid organizational skills with the ability to multitask.
• Possesses excellent oral and written communication skills.
• Able to work well as part of a team.
• Able to work in an environment that aligns with the company's diversity, equity, inclusion, and belonging standards.
• Able to work both independently and in a team environment.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together. 

 
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT: 

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity. 
• The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload. 

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.