One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY:

The Provider Network Account Executive is a senior, externally facing individual contributor responsible for developing and managing strategic partnerships with Provider Driven Revenue (PDR) providers whose referral behaviors directly influence enterprise revenue. This role owns complex commercial relationships and contract strategy with providers engaged upstream of One Call, requiring a sophisticated balance of revenue acumen, negotiation expertise, and executive‑level relationship management.

The Provider Network Account Executive influences provider routing decisions, drives share of wallet growth, and ensures long‑term alignment between provider strategy and One Call’s value proposition. Operating with significant autonomy, this role leads joint business planning, negotiates high‑impact agreements, and represents provider interests internally while advancing enterprise growth objectives. The position plays a critical cross‑functional leadership role, partnering closely with Sales, Product, Growth, Operations, and Network teams to integrate provider demand signals into go‑to‑market strategies, product development, and revenue optimization initiatives.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Contract Strategy & Execution 

• Own and lead complex contract negotiations with Provider Driven Revenue (PDR) providers, ensuring alignment with enterprise pricing strategy, value proposition, and long‑term growth objectives.
• Evaluate and model the financial and strategic impact of contract terms, referral behaviors, and provider routing decisions; identify opportunities to improve margin, revenue sustainability, and share of wallet.
• Draft, negotiate, and manage provider agreements and related documents, including amendments, SLAs, NDAs, and commercial addenda.
• Influence network composition and adequacy by prioritizing high‑value, referral‑originating providers and maintaining strong retention through differentiated partnerships.
• Lead execution of contract expansions to support new locations, service lines, modalities, and strategic growth initiatives tied to provider‑driven demand.

Provider Relationship Management 

• Serve as the executive‑level relationship owner for a portfolio of strategically important PDR providers whose referral behavior materially impacts enterprise revenue.
• Establish and maintain trusted, consultative relationships with provider executives, owners, and decision‑makers, positioning One Call as a preferred strategic partner.
• Proactively influence provider routing decisions by articulating value, outcomes, and differentiation across One Call’s solutions.
• Lead joint business planning sessions focused on growth opportunities, performance optimization, and long‑term partnership alignment.
• Facilitate and present annual (and ad hoc) business reviews, including performance trends, revenue impact, strategic initiatives, and forward‑looking growth plans.

Cross-Functional Collaboration 

• Act as the primary bridge between providers and internal teams including Sales, Product, Growth, Network, Operations, and Credentialing to ensure seamless execution and issue resolution.
• Partner closely with Product and Growth teams to align provider capabilities, feedback, and demand signals with go‑to‑market strategies, pilots, and new product launches.
• Provide market intelligence and provider insights to inform enterprise strategy, prioritization, and investment decisions.
• Represent provider perspectives in cross‑functional forums, influencing solutions design and operational readiness.
• Support Product, Growth, and Sales teams with strategic input for RFP responses, payer engagements, and enterprise initiatives where PDR alignment is critical.

Data Analysis & Reporting 

• Analyze provider performance using financial, operational, and referral data to assess revenue impact, engagement strength, and growth opportunity.
• Monitor and report on KPIs tied to provider engagement, contract performance, routing behavior, retention, and strategic growth.
• Identify risks, gaps, and optimization opportunities related to provider‑driven revenue and develop actionable plans to address them.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree preferred (B.A. or B.S.) or 4 years of equivalent experience.
• 7+ years of experience in contract negotiation, provider relations, or account management.
• Demonstrated experience managing high‑value, externally facing accounts with complex stakeholder dynamics and material financial impact.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Advanced Commercial Negotiation & Relationship Management: Proven ability to independently lead complex negotiations and manage executive‑level provider relationships. Adept at influencing decision‑makers and driving mutually beneficial outcomes in non‑traditional, choice‑based revenue environments.
• Revenue & Financial Acumen: Strong analytical skills with experience evaluating pricing models, referral dynamics, margin impact, and long‑term revenue sustainability. Able to translate financial and market insights into strategic actions that drive growth and retention.
• Executive Communication & Presence: Exceptional written and verbal communication skills with the ability to engage credibly with provider executives and internal senior leaders. Skilled at presenting data‑driven recommendations and navigating ambiguity.
• Technical & Analytical Proficiency: Advanced proficiency in Microsoft Office applications, particularly Excel (financial analysis, modeling) and PowerPoint, with comfort navigating internal systems and data tools.
• Autonomous, Strategic Operator: Self‑directed and accountable, capable of operating with minimal oversight while leading complex, cross‑functional efforts in a fast‑paced environment.
• Collaboration & Cultural Alignment: Ability to work effectively across diverse teams while modeling and reinforcing the organization’s diversity, equity, inclusion, and belonging standards.
• Core Values Alignment: Consistently demonstrates One Call’s values—Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply—in approach, decision‑making, and results.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.