One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY:  

The Revenue Cycle Associate will research, validate and process adjustments and refunds abiding by the policies and procedures set by management. 

ESSENTIAL DUTIES & RESPONSIBILITIES:  

Resolution Processing: 60% 

• Processes and researches refunds abiding by the policies and procedures set by management.
• Develops and maintains a comprehensive audit schedule to ensure all adjustment and refund processes comply with department policies and procedures.
• Ensures adjustments and refunds are processed and updated per product workflow promptly. 
• Responsible for reporting overpayments identified by audits; research and distribution of refund checks in expected timeframe. 
• Poses overall knowledge of cash applications, billing, and accounts receivable processes.
• Completes monthly and quarterly reporting as assigned by management. 
• Perform special projects, as assigned, by management. 
• Perform other related duties as assigned by management.  

Problem Solving: 30% 

• Assists Financial Operations and Sales with research assistance, problem resolution and reporting on various research requests related to payor adjustments and refunds. 
• Research, consolidate, and correct any misapplied funds located during the research process for applying new receipt in full abiding by the policies and procedures set by management. 
• Exhibits good problem-solving abilities and self-motivation and demonstrates the ability to work well in deadline driven environments. 

Engage Others: 10% 

• When requested, provides the internal audit department and/or external auditors with all documentation timely.
• Communicates progress and results of audits and appropriately reports trends and resolutions in the results. 
• Supports Financial Operations by assisting with research of issues arising from refund requests and/or identified in reporting trends. 
• Communicates effectively, both verbally and in writing, with individuals inside and outside of One Call. 

EDUCATIONAL AND EXPERIENCE REQUIREMENTS: 

• High School Diploma or equivalent required; Associate is Degree or higher preferred.
• 1-2 years of experience working in Accounts Receivable, Cash Applications, or equivalent experience.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES: 

• Intermediate skills in Microsoft Excel and Word. 
• Basic skills with Microsoft Windows Based Applications. 
• Effective communication skills, both verbal and written. 
• Critical thinking and problem-solving abilities. 
• Strong organizational skills. 
• Multi-tasking ability while meeting strict deadlines in fast paced environment. 
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards. 
• Ability to work both independently and in a team environment. 
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together. 

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT: 

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. 
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. 
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet. 
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity. 
• The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload. 

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.

Revenue Cycle Resolution Associate I 

Entry level role. Basic skills with moderate levels of proficiency. Has general understanding of the accounts receivable. Works under close to moderate supervision to ensure accuracy. Consults with senior peers on processes or errors to learn through experience. Typically requires up to one (1) year of working in Accounts Receivable, Cash applications or equivalent experience.