One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY:

The Senior Director of Data Science will set and drive the enterprise-wide vision for data science, transforming the team into a center of excellence for artificial intelligence (AI) and machine learning (ML). This role is responsible for shaping strategic roadmaps, influencing executive decision-making, and aligning data science initiatives with long-term business goals. The Senior Director will champion innovation, represent the organization externally, and ensure the delivery of impactful AI solutions across the company.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Strategic Leadership & Technical Implementation (50%)

• Set and drive the enterprise-wide data science vision, ensuring alignment with executive leadership and long-term business objectives.
• Architect and oversee technical strategy for all data science initiatives, championing innovation in AI/ML methodologies and platforms.
• Lead the design, development, and deployment of ML models, focusing on advanced techniques such as Natural Language Processing (NLP), generative AI, and automation.
• Own the development and governance of a modern data platform for all data consumers.
• Lead LLM integration projects to automate manual processes and improve operational efficiency.
• Stay current with emerging technology trends and represent the organization in external forums, conferences, and industry groups.
• Collaborate with senior leaders across IT, Product, Operations, Marketing, and other business units to identify and execute high-impact, cross-functional data initiatives.
• Drive AI solutions for automation, decision intelligence, and enhanced customer experience.
• Translate complex data insights into actionable business strategies and measurable outcomes.

Team Leadership & Organizational Development (40%)

• Manage larger, multi-disciplinary teams, mentoring and developing future leaders within the data science organization.
• Conduct and cross-train team to conduct comprehensive code reviews to ensure quality, maintainability, and adherence to enterprise standards.
• Provide vision, coaching, and guidance on project prioritization, resource allocation, and career development, with a focus on succession planning and scaling teams.
• Foster a culture of innovation, continuous learning, knowledge sharing, and data-driven decision-making across the enterprise.
• Demonstrate agility in managing multiple priorities simultaneously, with a strong ability to assess and adjust workloads for both self and team to ensure timely execution.
• Thrive in a fast-paced environment with a focus on delivering high-quality work on time.

Governance, Compliance, and Ethics (10%)

• Oversee data governance, privacy, and ethical use of AI/ML across the enterprise, ensuring compliance with regulatory standards and best practices.
• Institute quality control and ethical guidelines for algorithms, code, and outputs.
• Manage relationships with external vendors, academic partners, and regulatory bodies.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree (B.A. or B.S.) in Statistics, Mathematics, Computer Science, or related quantitative field; advanced degree preferred.
• 10+ years of experience in data science, with several years in senior leadership roles managing larger teams and enterprise-level projects.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Strong problem-solving skills with an emphasis on product development and business impact.
• Experience using statistical computer languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
• Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.
• Excellent written and verbal communication skills for coordinating across teams and influencing senior stakeholders.
• A drive to learn and master new technologies and techniques.
• Demonstrated ability to develop and drive strategies that enhance business performance, with proven results at the enterprise level.
• Experience using medical data to derive actionable business insights preferred.
• Fluent in complex algorithms and analytics methodologies across multiple platforms and languages.
• Expert in delivering robust analytics use cases and cross-functional collaboration.
• Fosters a data and analytics culture, supporting data-driven thinking and discussions.
• Customer-centric and experienced with successful cross-functional collaboration.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to work both independently and in a team environment.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.