One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY: 

The Senior Director of Quality Engineering is a transformational leadership role responsible for evolving One Call’s quality assurance practices into a modern, automated, and AI-driven quality engineering function. Reporting to the VP of Engineering, this leader will drive the shift from manual QA to a fully automated QE approach, embedding quality throughout the software development lifecycle and accelerating delivery velocity.

This role will lead a global team of quality engineers and automation specialists and will be instrumental in building a culture of “shift left,” continuous testing, and engineering excellence. The Senior Director will also champion the use of AI-powered tools to increase test coverage, reduce cycle time, and improve product reliability across One Call’s platform and applications.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Strategic Leadership & Innovation

• Define and execute the quality engineering strategy aligned with One Call’s digital transformation and platform modernization goals.
• Lead the transition from manual QA to automated QE, embedding quality early in the PDLC and driving a shift-left culture.
• Champion the use of AI-driven testing tools and frameworks to improve coverage, accelerate feedback loops, and reduce regression risk.
• Partner with Engineering, Product, and Delivery leaders to ensure quality is a shared responsibility across teams.

Automation & Continuous Testing

• Build and scale automation frameworks for functional, performance, security, integration and production validation testing across web, application and API layers.
• Drive adoption of CI/CD-integrated testing pipelines to enable frequent, reliable releases.
• Establish and enforce quality gates, test data management practices, and defect triage processes.

Metrics & Outcomes

• Define and track KPIs for test coverage, defect leakage, automation rates, release frequency, and cycle time.
• Drive measurable improvements in product quality, release confidence, and customer satisfaction.
• Provide transparency into quality metrics and trends across teams and applications.

Talent & Organization

• Build and lead a high-performing global QE team with strong technical leadership, coaching, and succession planning.
• Recruit, develop, and retain top quality engineering talent; foster a culture of innovation, accountability, and continuous improvement.
• Collaborate with Engineering Managers, PMs and IT Leadership to align QE resources with product priorities and delivery timelines.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• 12+ years of progressive experience in software quality engineering, with at least 5+ years in leadership roles.
• Proven track record of transforming QA organizations into modern, automated QE functions.
• Deep expertise in test automation, CI/CD, DevSecOps, and agile delivery practices.
• Experience implementing AI-powered testing tools and frameworks (e.g., model-based testing, intelligent test generation, predictive analytics).
• Hands-on experience with enterprise-scale applications and distributed systems.
• Strong understanding of hybrid cloud environments, microservices architecture, and containerized deployments.
• Experience managing global teams and vendor partnerships.
• Exceptional communication, executive presence, and stakeholder engagement skills.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Expertise in test automation tools (e.g., Selenium, Playwright, Cypress), performance testing (e.g., JMeter, Gatling), and API testing (e.g., Postman, RestAssured).
• Familiarity with AI/ML-based testing platforms and observability tools.
• Experience with cloud platforms (e.g., Azure, AWS), CI/CD pipelines (e.g., GitHub Actions, Jenkins), and container orchestration (e.g., Kubernetes).
• Strong understanding of software engineering principles, testing strategies, and quality metrics.
• Excellent written and oral communication skills.
• Strong interpersonal and leadership skills with the ability to influence across functions.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.
•  

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.