One Call

JOB SUMMARY:

The Senior Manager Delivery is a disciplined agile delivery leader accountable for enterprise-critical outcomes. Reporting to the VP, Delivery Management, this role leads cross-functional delivery teams to achieve strategic business and technology objectives, owns core Disciplined Agile Delivery processes that enable high-performing teams, and teaches delivery values and skills across the enterprise. You create the conditions for success, translate strategy into executable plans, and model delivery excellence for the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

A disciplined agile delivery leader accountable to:

• LEAD mission-critical delivery teams dedicated to the successful achievement of major business and technology programs—often where the path is unclear and complexity is high.
• OWN Disciplined Agile Delivery processes and practices to develop and sustain high-performing delivery teams.
• TEACH Disciplined Agile delivery values, patterns, and skills; be a role model for delivery managers and team members whose roles require proficiency in shipping value.

Strategic Program Delivery- 60%

• Own end-to-end delivery of Tier-1 strategic initiatives with enterprise and C-suite visibility; align program outcomes to business OKRs and value realization.
• Establish and maintain the integrated delivery plan (work plan/roadmap) using Disciplined Agile methods; define milestones, dependencies, and decision points.
• Coordinate stakeholder interactions and ceremonies across business, technology, product, and operations (planning, reviews/demos, and retrospectives).
• Develop and implement program delivery dashboards and information radiators; track flow metrics (throughput, cycle time, lead time, WIP, flow efficiency, predictability).
• Manage risks to value and quality, including adherence to test strategies, coordination of delivery dependencies, and timely escalation with options and recommendations.
• Apply SDLC/PDLC controls and Change Management practices; ensure compliance with risk and security standards.

Executive Communication- 20%

• Prepare and present concise, decision-ready updates for senior leaders; translate technical complexity into business impact.
• Maintain executive-ready status reports and dashboards on a defined cadence; clearly frame situation, complication, options, and recommendations.
• Partner with Finance and business sponsors to articulate ROI, benefit tracking, and investment health; surface trade-offs and secure decisions as needed.

Delivery Excellence & Flow Metrics- 20%

• Identify and implement agile process improvements for stable delivery; drive continuous improvement with measurable outcomes rather than ceremony compliance.
• Develop and report on agile health and maturity; champion automation/ time-saving opportunities (CI/CD, test automation, tooling) to improve flow and quality.
• Mentor and coach delivery managers and team members on the Disciplined Agile framework and approved delivery tools to enable a common way of working.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in a related field (Business, Information Systems, Engineering) or equivalent experience.
• 10+ years of program/ delivery management experience leading complex, cross-functional initiatives (e.g., inclusive of at least 6 years of leading delivery managers, scrum teams, or cross-functional squads).
• Proven record of executive- level communication and stakeholder management; credible with senior leadership and business sponsors.
• Demonstrated experience with Agile, Lean and/or Continuous Delivery methodologies and tools; adherence to SDLC, Change Management, and Risk/Security frameworks.

Strongly Preferred:

• Healthcare, insurance, or other regulated-industry experience.
• Agile certifications (PgMP, DASSM, SAFe, SPC, or equivalent).
• Experience building or transforming agile program management/ delivery management capability.
• Care coordination or claims management domain knowledge.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Leader of the delivery team- facilitation communication, tailoring processes, empowering the team, removing impediments, and creating the conditions for mission success.
• Laser-focus on delivering the results and honoring commitments while holding other accountable to theirs.
• Critical thinking to decompose complex problems and chart a practical course of action under ambiguity.
• Ability to mobilize, guide, influence and motivate teams-including executives, business partners, engineers and product managers.
• Sound judgement and effective risk-value decision-making under ambiguous or difficult circumstances.
• Insatiable appetite for learning and improving; you model the growth mindset and cultivate it in others.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to work both independently and in a team environment.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.