One Call

JOB SUMMARY:

The Physician Services Strategic Account Manager is responsible for managing key physician accounts, fostering strategic partnerships, and driving business growth and retention. This role requires an understanding of the workers’ compensation industry, exceptional communication skills, and the ability to identify new business opportunities within key accounts. The primary focus is to secure business at the treating doctor level, thereby driving revenue, adding value to our treating partners, and expediting patient care.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop and maintain strong, long-term relationships with physician clients.
• Identify and pursue new business opportunities within designated book of business.
• Collaborate with internal teams to ensure client needs are met and exceeded.
• Provide strategic insights and recommendations to clients to help them achieve their goals.
• Monitor and analyze account performance, providing regular reports to management.
• Address and resolve any issues or concerns raised by clients in a timely manner.
• Stay up to date with industry trends and developments.
• Stay up to date with One Call products, services, and solutions.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Maintains ongoing customer focus during both opportunistic and challenging times.
• Workers’ compensation industry knowledge and experience.
• Highly self-motivated and possess confidence in making sales calls.
• Strong sense of drive to success as a team.
• Maintains highest levels of professionalism in verbal/written communications and direct customer interactions.
• Strong understanding of One Calls products, services, and operational workflow.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite, and data visualization tools.
• Ability to remain calm under various levels of pressure.
• Requires excellent time management and organizational skills.
• Ability to support quarterly business travel, company events, client meetings, & industry conferences.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity.
• The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time. 

Physician Services Account Manager II

Career professional role. An experienced professional with a full understanding of all lines of business, products and services; resolves a wide range of issues in creative ways. Fully qualified, career-oriented, journey-level position. Typically, the role supports high complexity products/services. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments. High degree of technical competency with Microsoft Office products and data visualization tools.