One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.  

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:  

• Remote Work: We are a remote-first company and almost all positions receive the flexibility of working from home. 
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.   
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.  

JOB SUMMARY:

The Physician Services Strategic Account Manager is responsible for managing key physician accounts, fostering strategic partnerships, and driving business growth and retention. This role requires an understanding of the workers’ compensation industry, exceptional communication skills, and the ability to identify new business opportunities within key accounts. The primary focus is to secure business at the treating doctor level, thereby driving revenue, adding value to our treating partners, and expediting patient care.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop and maintain strong, long-term relationships with physician clients.
• Identify and pursue new business opportunities within designated book of business.
• Collaborate with internal teams to ensure client needs are met and exceeded.
• Provide strategic insights and recommendations to clients to help them achieve their goals.
• Monitor and analyze account performance, providing regular reports to management.
• Address and resolve any issues or concerns raised by clients in a timely manner.
• Stay up to date with industry trends and developments.
• Stay up to date with One Call products, services, and solutions.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Maintains ongoing customer focus during both opportunistic and challenging times.
• Workers’ compensation industry knowledge and experience.
• Highly self-motivated and possess confidence in making sales calls.
• Strong sense of drive to success as a team.
• Maintains highest levels of professionalism in verbal/written communications and direct customer interactions.
• Strong understanding of One Calls products, services, and operational workflow.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite, and data visualization tools.
• Ability to remain calm under various levels of pressure.
• Requires excellent time management and organizational skills.
• Ability to support quarterly business travel, company events, client meetings, & industry conferences.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity.
• The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time. 

Physician Services Account Manager I

Fully qualified sales representative who has knowledge beyond entry level. Developing professional expertise, applying company policies and procedures to resolve a variety of issues. Has working knowledge of company products and services. Sells to user-buyers on assigned book of accounts and functions as part of the larger account team, both virtually and face-to-face (as appropriate). Normally receives general instructions on routine work, detailed instructions on new projects or assignments.