One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.  

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:  

• Remote Work: We are a remote-first company and almost all positions receive the flexibility of working from home. 
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.   
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.  

JOB SUMMARY: 

The Health Information Technician constructs and repairs data elements for unbilled referrals and provides expertise required for accurate coding. The Health Information Technician researches medical documentation to determine the most specific and appropriate code to describe injuries and illnesses of injured workers. By reducing electronic rejections and adjudicated denials due to non-billable diagnosis codes, this role enhances first pass pay rate, reduces days sales outstanding, and builds customer confidence in One Call's capability. Serves as a resource to Operations, Billing, and Accounts Receivable in the resolution of coding, billing, and root cause reimbursement inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES:  

• Works daily risk report to research and repair invalid coded data elements in injured workers claim data.
• Works daily suspense report of billing transactions on hold to research and repair missing and invalid coded data elements.
• Uses a daily report of new referrals and a government-provided portal to discover accepted diagnosis codes for Federal employees and inputs codes in the injured workers’ claim file.
• Receives emailed, telephonic, and system-routed requests for coding assistance. Uses medical information and documentation to research and code illnesses, injuries, and symptoms.
• Contributes to other data and administrative projects as required. 

EDUCATIONAL AND EXPERIENCE REQUIREMENTS: 

• High School diploma or equivalent required; Associate’s Degree (A.A. or A.S.) is preferred.
• Coding certification by an accredited organization or a school granted certification by one of these organizations or by a regional agency granting institutional accreditation to properly accredited schools.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES: 

• Must have a customer-focused approach to tasks and responsibilities.
• Intermediate Microsoft Word, Excel, and Outlook skills required.
• Ability to receive training and demonstrate proficiency in proprietary software.
• Excellent oral and written communication skills.
• Must be detail-oriented and able to multitask.
• Must be able to follow instructions, prioritize, and meet strict daily deadlines.
• Must be able to work in an environment that aligns with the company's diversity, equity, inclusion, and belonging standards.
• Must be able to work independently and in a team environment.
• Must demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together. 

 
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT: 

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
• The colleague must be able to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity.
• The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload. 

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.  

Health Information Technician I 

Entry-level role. Applies basic skills and may develop advanced skills using tools and equipment appropriate for the job or specialization. Duties and tasks are standardized. Resolves routine questions and problems and refers more complex issues to higher levels. Works under close to moderate supervision and follows standard procedures and written instructions to accomplish assigned tasks. Typically requires less than 1 year of experience in an office setting and/or experience in data entry or arithmetic computation. Clerical type work including filing, mailing, etc. Consults with senior peers on non-complex processes to learn through experience. Requires a High School diploma and, typically less than 1 year of experience in medical coding and/or billing experience.