One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.  

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:  

• Remote Work: We are a remote-first company and almost all positions receive the flexibility of working from home. 
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.   
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.  

JOB SUMMARY:

The Client Services Director sells products and/or services and is accountable for relationships with One Call clients to ensure satisfaction alignment of One Call’s corporate strategy account retention and revenue growth. Additionally the Client Services Director supports the Client Services Executive in ongoing service delivery customer satisfaction and relationship development with One Call’s largest clients. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

·        Develops and executes account plans to ensure continued revenue growth.  

·        Demonstrates product knowledge including solutions markets and competitive intelligence. 

·        Leverages client-facing data to reinforce One Call value proposition. 

·        Leverages internal data to identify opportunities for improving service delivery and increased revenue. 

·        Provides accurate and timely sales forecasts. 

·        Develops relationships with desk-level buyers pulling through revenue at the user level. 

·        Ensures accurate content and certification of information in CRM software for assigned clients. 

·        Within client organizations builds a network of influencers and maintains knowledge of products and services utilized. 

·        Identifies and mitigates at-risk business. 

·        If working with federal government contract clients the colleague is required to receive federal government clearance for handling sensitive information. The colleague is also required to receive annual security awareness training. 

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

·        Bachelor's degree or the equivalent combination of education training or work experience.  

·        A minimum of 3 years of sales or equivalent experience required; 5 years or more preferred. 

ESSENTIAL KNOWLEDGE SKILLS & ABILITIES:

·        Good understanding of One Call products and services. 

·        General knowledge of the workers’ compensation industry. 

·        Communicates ideas both verbally and in written form and via presentation in a clear concise and professional manner appropriate to an audience including executive levels. 

·        Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally) employees clients and the public. 

·        Ability to show an established track record of involvement in industry trade groups preferred. 

·        Expert knowledge of Microsoft Office suite of applications CRM software and data visualization tools. 

·        Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards.

·        Ability to work both independently and in a team environment.

·        Demonstrate our core values of Think Big Go Fast Deliver Awe and Win Together.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

·        This position will be performed primarily in the colleague’s home but will also require travel to other sites and includes both sedentary and active work.

·        Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.

·        Travel requirements include the colleague’s ability to move between work locations for client meetings and other fieldwork assignments.

·        The colleague must be able to remain in a stationary position operate a computer and other office equipment perform repetitive motions assess information and files stored electronically converse with customers and exchange accurate information.

·        The colleague must be able to discern text displayed on a monitor and input data into specific fields using a keyboard.

·        The colleague must have the ability to learn new tasks follow established processes maintain focus complete tasks independently complete multiple tasks simultaneously communicate professionally with colleagues and customers and complete tasks in situations that have a speed or productivity requirement.

·        The colleague must be able to manage moderate to significant mental stress because of but not limited to a dynamic and heavy workload.

ADDITIONAL LEVELS WITHIN JOB FAMILY:

Client Services Director I 

Fully qualified sales representative who has knowledge beyond entry level. Developing professional expertise applies company policies and procedures to resolve a variety of issues. Has working knowledge of company products and services. Sells to user-buyer on assigned book of accounts and functions as part of the larger account team both virtually and face-to-face (as appropriate). Normally receives general instructions on routine work and detailed instructions on new projects or assignments.