One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.  

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:  

• Remote Work: We are a remote-first company and almost all positions receive the flexibility of working from home. 
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.   
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.  

JOB SUMMARY: 

The Technical Product Manager works closely with business stakeholders to understand and identify their technical needs and transforms those needs into technical products by providing the vision, creating the roadmap, and bringing the products to life by collaborating with developers and other technology professionals to ensure the successful delivery of the product. They are responsible for gathering and defining the products’ requirements based on identification of customer needs, determining which features are feasible, identifying priorities, the timeframe for development, and validating & monitoring the final product. 

ESSENTIAL DUTIES & RESPONSIBILITIES:  

• Uncover and understand customer needs and translate them into requirements. 
• Foster collaboration with developers, architects, quality assurance, and operations to explore, prioritize, and launch solutions. 
• Outline the product vision, product strategy, and product roadmap. 
• Work with the development team to ensure that product requirements are fully understood and built accordingly. 
• Ensure that user story content and prioritization are aligned to the larger strategic objective. 
• Understand, research, and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage. 
• May conduct surveys or contact existing customers directly to understand exactly what they want. 
• Follow competitors and conduct capability analysis regularly with other product leaders. 
• Answer incoming questions about the product and its capabilities. 
• Assess and address technical risks in collaboration with IT architects & other subject matter experts. 
• Serve as a product evangelist and subject matter expert to the technical/developer community. 
• Use data to analyze performance indicators, evaluate experiments, etc. 

EDUCATIONAL AND EXPERIENCE REQUIREMENTS: 

• Bachelor’s degree in a STEM (Science, Technology, Engineering or Mathematics) or business-related field is preferred, or equivalent education, training and relevant work experience. 
• Two (2) years of experience in Information Technology with a focus on software delivery, IT or business leadership on past technology-powered products, or equivalent experience in a related role or function 

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES: 

• Strong working knowledge of software development methodologies such as Agile 
• Strong oral, written and interpersonal communication skills. 
• Strong conflict management, negotiation and resolution skills 
• Strong problem-solving skills and prioritization 
• Ability to learn and understand the needs of our customers and our sector of the market in healthcare. 
• Ability to learn from, interact with, and interview Product Subject Matter Experts (SMEs) 
• Ability to understand high level strategic visions of the company. 
• Ability to engage with developers/engineers, stakeholders, and company leaders in a constructive and collaborative relationship. 
• Ability to communicate technical solutions to both internal and external audiences. 
• Ability to set priorities and resolve issues in the initial stages. 
• Ability to master the functionalities, benefits, and capabilities of the current products. 
• Ability to evaluate key metrics to optimize performance and work with product management analytics tools. 
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery 
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. 
• Demonstrates track record for managing successful projects from feature definition to project deployment. 
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards. 
• Ability to work both independently and in a team environment. 
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together. 

 
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT: 

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. 
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. 
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet. 
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement. 
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload. 

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.  

Technical Product Manager  
Intermediate professional role. Responsible for collecting product data, doing customer research, coordinating with stakeholders, and developing new product features. Works with one or more technical product managers and enables them to do their work more effectively. Typically requires a Bachelor's degree in computer science, business management, marketing, or a related field, and 2 years of experience in a similar role would be advantageous. Experience in gathering and interpreting qualitative product data and consumer feedback is required.