One Call

Join Our Team and Make a Difference! 

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission 
We offer a vast array of benefits to help support the whole you, including:

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off. 
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY: 

The Retro Billing Associate reviews bills submitted by payors and channel partners via One Call’s retrospective program. Associates follow state and federal guidelines, fee schedules, and customer-specific rules to obtain enhanced savings for our clients. Associates interact with Providers and Claim Professionals as necessary to deliver accurate and efficient bill processing. Communicates timely responses to inquiries from Internal and External customers. 
 
ESSENTIAL DUTIES & RESPONSIBILITIES:  

• Learns or remains current on billing protocols and regulations, federal and state regulations, and internal procedures that affect processing.
• Provides subject matter expertise on billing and coding guidelines and regulations as required by the department.
• Uses internal and external billing protocols and regulations for repricing bills at a cost savings to the customer.
• Identifies trending opportunities related to policies and procedures to ensure efficiency and accuracy in bill processing.
• Reviews, researches, and initiates the resolution of billing errors.
• Reviews, researches, and resolves customer-related inquiries.
• Develops/maintains process documentation for each assigned task.
• Communicates with appropriate internal departments to solve issues and discrepancies.
• Performs other related duties as assigned. 

EDUCATIONAL AND EXPERIENCE REQUIREMENTS: 

• High school diploma/GED required.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES: 

• Knowledge of Billing rules and regulations and federal and state regulations.
• Excellent customer service skills that build high levels of customer satisfaction.
• Effective verbal and written communication skills.
• Computer navigation and operation skills.
• Detail-oriented with good organizational skills.
• Ability to manage multiple tasks.
• Ability to work both independently and in a team environment.
• Ability to maintain confidentiality.
• Proficient with Microsoft Office.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards. 
• Ability to work both independently and in a team environment. 
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together. 

 
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT: 

• This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. 
• This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. 
• The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet. 
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement. 
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload. 

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.  

Retro Billing Associate II 

Intermediate role. Moderate skills with high level of proficiency. Performs billing resolution processing and handles inquiries. Questions and issues are predominantly routine, but associate must be able to deviate from standard scripts and procedures as needed. Assists with resolving billing related issues within the department. May coach and share information with associates with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Requires a High School diploma and typically a minimum of 2 to 3 years of experience in an office setting and/or billing experience.